CANCELLATION POLICY

Cancellation & Rescheduling Policy

We understand that schedules can change on short notice, as do our customers' needs. We try to be as flexible as possible, but last-minute changes can cause our technicians to lose valuable jobs — we often still pay them for appointments that are cancelled or rescheduled on short notice. We appreciate your understanding.

Cancellation

You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge.
A $30 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment.
If you fail to cancel at least 3 hours prior to the confirmed appointment time, you will be charged in full for your scheduled service.

Rescheduling

You may reschedule a confirmed appointment up to 3 hours prior to the appointment time at no charge.
A $30 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.

If you need to cancel or reschedule your appointment, please call Support at + 1 877-580-3738 ( Enter the right number )to ensure prompt attention.